Terms of Service

1. 1. Definitions

For the purposes of these Terms:

• "Spatova" / "Platform": the multi-tenant software-as-a-service (SaaS) for yoga, pilates, breathwork and wellness studios operated by [LEGAL_ENTITY_NAME].
• "Customer" / "Studio": the professional individual or legal entity that subscribes to Spatova to run its business and public website.
• "End Users" / "Students": the people who book classes, buy products or services, or access the member area of the Studio's site. Students are customers of the Studio, not of Spatova.
• "Subscription": the recurring service relationship between the Customer and Spatova, linked to a Plan.
• "Trial": the 14-day free trial period described in these Terms.
• "Plan": the subscribed service tier (Starter, Pro or Business) with its limits and price.

2. 2. The service

Spatova provides the Studio with a set of hosted tools to manage and publish its business online, which may include, among others:

• A hosted public website for the Studio, with a content editor (CMS) and theming.
• Scheduling, classes, bookings, waiting lists and attendance management.
• Tooling to charge Students through the Studio's own Stripe account.
• A video library and member area, programmes and courses.
• A management back office, usage metrics, API and embeddable widgets.

The specific features available depend on the subscribed Plan and may evolve over time. Spatova may add, change or remove features to improve the service, and will reasonably avoid materially degrading the Plan you have already subscribed to.

3. 3. Account and eligibility

To subscribe to Spatova you must: (a) be of legal age and able to enter into a binding agreement; (b) act as a business or professional, not as a consumer for personal use; and (c) provide accurate, complete and up-to-date information at sign-up and throughout the Subscription.

You are responsible for keeping your credentials confidential and for all activity carried out under your account. You must notify us without undue delay of any unauthorised use. Spatova is not liable for losses arising from your failure to meet these security obligations.

4. 4. Subscription, plans and trial

Trial period

The 14-day free trial starts when you complete the checkout process (Stripe Checkout) by entering a valid card. You are not charged during the trial.

Unless you cancel before the trial ends, the Subscription automatically converts into a paid subscription at the end of that period, and the first charge is taken according to the chosen Plan.

Plans and billing

The Plans (Starter, Pro and Business) are billed monthly and renew automatically at the start of each period, until you cancel the Subscription.

We may change prices or the composition of the Plans. We will give you reasonable advance notice of any price change that affects you, so that you can cancel before the change takes effect if you do not agree.

Prices may exclude taxes. Where applicable, VAT or other relevant taxes will be added according to your country of establishment and applicable law.

5. 5. Cancellation and refunds

You may cancel your Subscription at any time from your dashboard.

• If you cancel during the trial, no charge is taken.
• If you cancel after a paid period has started, you keep access until the end of the period already billed.
• Billing periods that have already started are non-refundable, unless applicable law requires otherwise.

Full detail on cancellation and refunds is set out in the Refund & Cancellation Policy, which forms part of these Terms.

6. 6. Customer responsibilities

As the Studio, you are solely responsible for:

• Using the Platform lawfully and in compliance with the regulations that apply to you.
• The content you publish, as well as the products, classes, services and prices you offer to your Students.
• Your legal relationship with your Students, including your own terms and conditions, cancellation and privacy policies towards them.
• Complying with the consumer, tax, health and data protection regulations applicable to your business.

Spatova is a technology provider and does not take part in, supervise or guarantee the content, products or services you offer to your Students.

7. 7. Payments to the Studio's customers

The charges the Studio makes to its Students (single classes, passes, memberships, video, products, etc.) are processed through the Studio's own Stripe account, connected via Stripe Connect.

In those transactions, the merchant of record is the Studio, not Spatova. Spatova is not a party to the contractual relationship between the Studio and its Students, does not hold those funds as its own, and accepts no liability for such payments, refunds or disputes, which are governed by the relationship between the Studio, its Students and Stripe.

8. 8. Acceptable use

When using the Platform you agree not to:

• Publish or transmit unlawful, fraudulent, defamatory, abusive content, or content that infringes third-party rights.
• Reverse engineer, decompile or attempt to access the source code of the Platform, except to the extent permitted by mandatory law.
• Resell, sublicense or exploit the Platform to provide an equivalent service to third parties without our authorisation.
• Circumvent or exceed usage, rate or security limits, or interfere with the normal operation of the service.

We may apply reasonable usage and rate limits to protect the availability and integrity of the Platform.

9. 9. Intellectual property

The Platform, its software, design, trademarks and documentation are owned by Spatova or its licensors and are protected by intellectual and industrial property law.

You retain ownership of the content you upload to the Platform (text, images, business data). You grant us a limited, non-exclusive licence to host, process and display that content for the purpose of providing the service.

For the duration of the Subscription, we grant you a limited, revocable, non-exclusive and non-transferable right to use the Platform in accordance with these Terms.

10. 10. Third-party services

The Platform relies on external providers such as Stripe (payments), Bunny (video), Resend (email) and other infrastructure providers.

Use of those services is subject to each provider's own terms and policies. Spatova does not control or guarantee their availability, performance or continuity, and is not responsible for interruptions or changes caused by such third parties.

11. 11. Service availability

The Platform is provided "as is" and "as available". We will use reasonable efforts to keep it operational, but in this version we do not offer a guaranteed availability commitment (SLA).

We may carry out maintenance, updates or interventions that temporarily affect the service. Where reasonably possible, we will try to give advance notice of scheduled maintenance windows.

12. 12. Suspension and termination

We may suspend or terminate your access if you breach these Terms or if a Subscription payment is not made.

Handling of non-payment

If a Subscription payment fails, a 7-day grace period begins with email reminders so that you can resolve the payment.

If the non-payment is not resolved after that period, the Studio's public marketing website is paused. However, the Studio's transactional surfaces (class booking, checkout and member area) and your Students' ability to book and pay remain available.

Data retention

After termination, we will retain your data for a reasonable period to allow recovery or export; after that period, it may be permanently deleted in accordance with the Privacy Policy and the Data Processing Agreement.

13. 13. Limitation of liability

To the maximum extent permitted by applicable law, Spatova will not be liable for indirect, incidental, special or consequential damages, including loss of profit, revenue, goodwill or data.

To the extent permitted by law, Spatova's total aggregate liability arising out of these Terms will be limited to the amount of the fees actually paid by the Customer to Spatova during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

14. 14. Indemnity

The Customer will indemnify and hold Spatova harmless against claims, damages, penalties and reasonable costs (including legal defence costs) arising from: (a) the Customer's unlawful or improper use of the Platform; or (b) its relationship with its Students, its content, its products or its services.

15. 15. Changes to the Terms

We may update these Terms to reflect legal, technical or business changes. We will give you reasonable advance notice of material changes through the Platform or by email.

Continued use of the Platform after the changes take effect constitutes acceptance. If you do not agree, you may cancel your Subscription before they take effect.

16. 16. Governing law and jurisdiction

These Terms are governed by [GOVERNING_LAW].

For any dispute arising out of these Terms, the parties submit to the courts of [JURISDICTION], without prejudice to any mandatory rights the law may grant the Customer.

17. 17. Contact

For any questions about these Terms, you can contact us at [CONTACT_EMAIL].